How to Use Coaching to Reduce Conflict

Typically people think about coaching when they’re watching some kind of basketball or football or some kind of baseball team, but what we’re talking about here is what is a coach. I’m a certified coach to the International Coach Federation and coaching really is about being able to help people optimize their potential. How I do that with people that I coach, whether I coach them on an individual basis or as a team or I do executive coaching is because first of all, I have to understand where are they at right now, what’s getting in their way of success. What is it that they want to accomplish and how I do that is through active listening.