Use Case Crash Course: Minicourse


Virtual (Live online) and Anytime Learning– 2-3.5 hours


How often do we hear “Use cases? They’re so old school. Why won’t they just go away?!” Many organizations think that business analysis is all about asking questions and documenting the requirements. Others think it consists of creating a user story and then building software. Although important, those skills are not enough. If we want to get the requirements right, we need to model them, and use cases are among the most useful modeling techniques. This crash course presents a practical approach to use cases with loads of hands-on exercises and a case study that will ensure that participants leave the sessions with not only a working knowledge of use cases, but also experience in creating them.


This course focuses on:

  • The iterative nature of requirements elicitation and modeling
  • A very brief overview of four essential models and where use cases fit in
  • A quick overview of use case models, including why they are needed and which projects benefit the most
  • The purpose of use case diagrams and narrative flows and why both are essential
  • Creating the use case diagram: the system, actors, use cases, and interfaces
  • Taking use cases and developing them into narratives flows
  • Questions to ask when creating use case diagrams and narrative flows
  • Use case relationships – a quick look at Includes and Generalizations
  • The relationship between use cases and the Given-When-Then format used on many Agile projects

Pre-requisites: This course is meant to be taken following either our Managing Business Requirements or Rapid Requirements Analysis courses, but can be taken independently if the organization chooses.

Skill Level: Some familiarity with business analysis is helpful. 

Audience: Business analysts, Project Managers, Developers

PDUs/CDUs: 2-3.5   CEUs: 0.2 - 0.35


To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course.  Students will need to be prepared for a high level of participation.  Each participant will receive a comprehensive student guide complete with examples and workshop solutions.


  • What a use case is and is not

  • When to use them

  • The relationship between elicitation and use case modeling – iterative elicitation and modeling

  • Concurrent visual modeling

  • The use case diagram

    • The five essential use case components

    • Questions to ask to elicit the information from your stakeholders needed to build the use case diagram

  • The use case narrative

    • Use case narratives – why we need to have them

    • The five essential components of the use case narrative

      • Descriptions

      • Pre- and post-conditions

      • Primary (happy path)

      • Alternative paths

      • Exception paths

    • How are they used on Agile projects

      • Refining the product backlog

      • Given-When-Then

      • Acceptance criteria

      • Test scenarios

  • Dependent relationships

    • Includes

    • Generalizations


NOTE: We are constantly improving our course offerings to ensure the best training possible and to keep you abreast of the latest industry trends. As a result, this outline is subject to change.